Support
The essensys support team will provide pre and post sales support for the duration of the customer lifecycle.
Clients build a trusted relationship with the essensys team as the majority of client queries are not normally associated with service faults, they are simply questions or feature and change requests. Whilst JEFF™ can be used to action change requests we still find some clients enjoy the human interaction of the support team.
JEFF™ is designed to be intuitive to use so you can get up and running quickly.
Training
essensys currently offers the following types of training for the essensys service:
- JEFF™ – an introduction
- Mitel 5550 operator console
- Telephone user workshop
- Centre customer service representatives
- Comms room orientation
- IT administrator – operator
- How-to-videos and FAQs which are accessible via JEFF™ and tailored to our partners
- ICT package creation and sales support to centre staff and sales teams
- “Train the trainer” sessions agreed and developed for in-house teams
Simplicity.
Reliability.
Flexibility.
“Our customers love it, which means we love it!”
Avanta
“essensys have taken the time to analyse what our clients need and how they are best serviced. They use their smart systems to increase our operational efficiency....it just works, brilliantly!”
Avanta
“Just want to say the service has been great!”
Avanta
“Plug and play has finally been mastered for business centres”
Avanta
“Everything just works!”
Avanta
“Good products, great service, happy clients.”
City Skyline Business Centres
“My customers like and trust them and so do I.”
BCA Board Member
“We can absolutely trust our clients to them.”
Northern Trust Genesis Centre
“essensys make IT easy for us.”
Serviced Office Company
“JEFF removes our headaches, frees us up to get on with our work and has become
an invaluable member of our team.”
The Tannery, Leeds
“essensys is an expert in its field and did a fantastic job, completing the full
deployment of the IT & Telecoms into our workspace in only 21 days! They exceeded all expectations.”
Extreme Networks
